Writing to us is easy. Whether you have a question about a product, an order, or want to share an idea, our team is here to help and will respond as quickly as possible. The green Corner Shop was born from a vision of more conscious and responsible consumption. Our communication style also reflects this philosophy: limited channels, attentive responses, and direct dialogue with people. Every message is part of this journey.
We usually respond within 1–2 business days.
Of course, we're also here to help you choose.
To return an item, it must be in the same condition as you received it: unused, with all original tags and in its original packaging. You must also provide a receipt or proof of purchase. To begin the process, please email us with your order number.
If your order was shipped within the European Union, you can exercise your right of withdrawal within 14 days of receiving the product, without having to provide any reason.
We ask that you inspect your order upon delivery. If you find any damage, defects, or an incorrect item, please contact us within 5 days of receiving the goods, including your order number and, if possible, attach photos.
Yes. The fastest way to get a replacement is to return the item you received. Once the return is accepted, you can proceed with a new purchase of the desired item.
After receiving and inspecting your return, we'll notify you of the outcome of the review via email. If approved, your refund will be processed using the same payment method you used at the time of purchase.
Delivery times vary depending on the product and destination. Orders are typically delivered within 4–10 working days from confirmation. Some shipments, such as those handled by Royal Mail, may take 3–4 weeks.
Shipments are handled directly by our partner suppliers, selected for their reliability and quality of service. GreenCornerShop acts as an intermediary, monitoring the shipment and providing assistance until delivery.
As soon as your order is shipped, you will receive an email with your tracking number, which will allow you to track your delivery in real time.
With regard to shipments made via Royal Mail, we inform you that the service provides a reference number rather than full tracking. Updates on the shipment status may be limited or unavailable until delivery.
Shipping costs are clearly indicated during checkout and may vary based on weight, volume, and destination. In some cases, shipping may be free; any promotions will be highlighted on the product page or at checkout.
We hereby inform you that, for shipments originating from countries outside the European Union, customs authorities or the courier responsible for delivery may require the payment of additional charges, approximately €2.00, related to administrative and/or customs clearance fees, for shipments with a value equal to or below €150.00.
These amounts are neither determined nor collected by our store, but may be requested directly by the entities or operators responsible for import procedures in the destination country.
Any customs duties, local taxes, or other charges shall therefore remain the responsibility of the recipient and may vary according to the regulations in force in the country of delivery.
In case of delays, delivery issues, or damage, please contact us by email, including your order number. We will work with the supplier to find the best solution as quickly as possible.